Ask any store owner and I’ll bet they will tell you that they work hard to insure that their store provides good customer service. That’s as it should be. But here’s the problem: In today’s competitive arena good customer service is simply not enough. It is not a point of differentiation because everybody expects it and rightfully so. It seems to me that customer service has fallen to the wayside. It’s so hard to get a phone call returned, a sales clerk to help you, a smile from a cashier. This is one area of business operations that can easily be improved – and needs to be! Here are five ideas to elevate good to great: Make sure your entire staff knows what you expect. I know, this seems like an elementary point, but you’ll be surprised the number of stores that I work with in which the staff had …more
Admin
Old School Business Mentor – Machiavelli
Sometimes a little history lesson is needed. They don’t have to be long winded and boring. Just a reminder that history repeats itself. It can be simple and to the point. I want you to think about these almost 600 year old ideas … 5 Business and Leadership Lessons from …more
